Shipping Time

Orders will be processed and shipped within 3-5 working days. The delivery timeframe would be 5-7 days.

We cannot guarantee delivery time under special circumstances, such as natural disasters, government actions, social anomalies, etc. If there are special circumstances, we will inform you by email.

*Things to note:

• Delivery days do not include the date of dispatch (i.e. Dispatch to ACT on Monday, count 5-7 days from Tuesday)
• Metropolitan areas may have quicker delivery times
• Orders cannot be delivered to P.O. Boxes / Parcel Lockers
• Contact number is required for all deliveries (preferably mobile number)

Shipping Fee

1. We provide a Standard Delivery option at a fee of AU$10.99.
2. Free Shipping Available in Certain Metro Areas – Shipped from Sydney.

*Please note: If there is a delay in logistics, please contact us in time by email: service@ritkeep.au, please include your order number in the email.

Free Metro Shipping

Free shipping to most metropolitan areas. Shipping calculated at checkout.

Dispatch in batches.

We will dispatch your items immediately when they become available, so you may get several shipments from us. You only pay for shipping once and there are no additional charges.

Collections

You can pick up your order directly from our Sydney warehouse. Please contact our Service Team service@ritkeep.au for more details.

Customs, Duties, and Taxes

RitKeep includes the customs and taxes applied to your order.

Undeliverable Packages

In case a package delivery is unsuccessful due to incorrect address information or other factors, we will make every effort to contact you and resolve the situation. Please note that there may be additional shipping fees for reshipment.

How To Track Your Order

You will receive an email with a tracking number to track your order once your order has shipped. You can use the link we sent to monitor your shipment's status and estimated delivery date.

*Please allow up to 48 hours for the tracking portal to update.