Contact Us & FAQ
Here are the most common questions and answers regarding our services.
Shipping
What is the typical shipping timeline for in-stock and pre-ordered items?
In-stock items usually ship within 3-4 business days, while PMAX 5600/ PMAX 4750/ Destroyer M10/ Thunderbolt A10 in-stock items typically ship within 2-3 weeks via LTL freight.
Pre-ordered items will be shipped within their specified delivery window.
How are mixed orders (in-stock and pre-ordered items) processed for shipping?
If your order contains both in-stock and pre-order items, we will ship the in-stock items first. Pre-order items will be shipped separately once they become available. If you prefer to have all items shipped together, please contact our customer support team after placing your order.
How can I track my order?
Once your order ships, you will automatically receive a shipping confirmation email with your tracking number. For more detailed information, please contact customer service.
Orders
Can I change my order information (e.g., address/color/model)?
Yes, you can change order information by contacting customer service within 12 hours of placing your order. Changes requested after this timeframe may not be possible.
Can I schedule the shipment?
Yes, you can contact customer service within 12 hours of placing your order to arrange a shipping time. Change requests submitted after this time may not be possible.
Can I cancel my order?
You can apply to cancel an order within 12 hours of placing it. Cancellations require customer service confirmation and manual review. Orders exceeding the 12-hour window cannot be directly canceled.
After-sales Support
What is the warranty period for Ritkeep Fitness products?
We provide a warranty of up to 2 years from the date of receipt for all products sold on. For more detailed information, please visit our Warranty Policy.
What is your return policy?
You can apply for a no-reason return within 30 days from the date of receipt, provided products are in original, resalable condition. For defective products or seller's fault, you may also apply for a return within 30 days. For more detailed information, please refer to our Return Policy.
Other FAQs
What should I do if I purchased from a fake website?
If you purchased from a fake website, please contact your payment provider or bank immediately to dispute the charge and request a refund. Please note that RitKeep is not responsible for orders placed through unauthorized websites. For more details, please visit our Fake Website Report.
How can I contact customer support?
You can reach customer support Monday - Friday: 9:00 am - 5:00 pm EDT, excluding holidays, at +1 (562) 669-8978 or via email at service@ritkeep.au.